Fluidworks provides a voice-guided, interactive onboarding platform trained on a company's specific UI to mirror human CSM walkthroughs. This system uses real cursor control and adaptive paths to guide new users through features, driving deeper product adoption without increasing customer support load. The platform enables CS and marketing teams to build, test, and deploy personalized user journeys across the entire product lifecycle.
Funding
Funding not disclosed
Founders
Product
Problem
SaaS companies face challenges in effectively guiding new users through product adoption, leading to lower activation rates and increased customer support overhead. Static in-app tours often fail to provide the personalized, interactive experience needed to convert first-time users into proficient customers.
Solution
Fluidworks Onbi delivers an AI-powered, voice-guided onboarding solution designed to mimic human-led product walkthroughs. The platform's AI agent navigates users through the application, providing real-time voice narration and interactive cursor control to demonstrate features and guide actions. This approach aims to significantly improve user activation and feature adoption by offering a dynamic and engaging onboarding experience. By automating these guided sessions, Onbi reduces the reliance on manual customer support, allowing teams to scale their user onboarding efforts efficiently.
Target Audience
The primary target audience includes SaaS companies seeking to enhance user activation and reduce customer support load through automated, interactive product onboarding.
Features
- AI agent trained on UI elements to create precise, interactive walkthroughs.
- Real-time voice narration and simulated cursor control for a human-like guidance experience.
- Dynamic personalization capabilities that tailor onboarding flows based on user data (e.g., role, plan, lifecycle stage).
- Real-time error recovery to handle off-script user actions and maintain session continuity.
- Self-service playbook editor allowing non-technical users to update onboarding content.
- A/B testing functionality for onboarding playbooks to optimize user engagement and completion rates.
- Integration capabilities with existing SaaS technology stacks.
- AES-256 encryption at rest and TLS 1.3 in transit for data security.