Fluents provides a platform for building and deploying autonomous voice AI agents using a combination of large language models, voice synthesis, and telephony services, all integrated with an open-source core. The solution enables enterprises to automate high-volume customer interactions without per-minute pricing or annual contracts, ensuring compliance and real-time performance monitoring.
Funding
Funding not disclosed
Founders
Product
Problem
Enterprises face challenges in automating high-volume customer interactions due to the complexity of integrating various AI components and the limitations of traditional pricing models that involve per-minute charges or restrictive annual contracts. Ensuring compliance, maintaining data visibility, and achieving real-time performance monitoring also pose significant hurdles.
Solution
Fluents provides a platform for building and deploying autonomous voice AI agents, integrating large language models, voice synthesis, and telephony services within an open-source framework. This platform enables enterprises to automate customer interactions without per-minute pricing or annual contracts, offering a cost-effective and flexible solution. Fluents ensures compliance through SOC 2 and HIPAA certifications, provides full data visibility via its open-source core, and allows real-time performance monitoring. The platform supports integrations with leading AI and telephony providers, allowing users to switch between services with minimal code changes.
Target Audience
The primary target audience includes enterprises looking to automate customer interactions, particularly those in industries requiring high compliance standards and those seeking flexible, scalable AI solutions without restrictive contracts.
Features
- Open-source core for full data visibility and control
- SOC 2 and HIPAA certifications for compliance
- Integrations with OpenAI, Anthropic, ElevenLabs, Deepgram, Twilio, Vonage, and others
- Support for LangChain and other popular frameworks
- Real-time webhook events and API calls
- Advanced telephony controls and reliable phrase triggers
- Contextual backchannels and multilingual agent capabilities
- Reporting dashboard for performance monitoring