Fluent Commerce offers a cloud‑native, distributed order management platform that unifies inventory, fulfillment, and customer experience across all sales channels. Its AI‑built connectors and low‑code Order Management Experience enable rapid integration with ERP, WMS, and commerce systems, allowing retailers to automate order promising, allocation, and service while reducing split shipments and improving on‑time‑in‑full performance.
Funding
$22.3M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
2OACFounders
Product
Problem
Retailers and brands struggle with fragmented order fulfillment across multiple channels, legacy systems, and manual processes that lead to inventory stockouts, split shipments, high cancellation rates, and slow time‑to‑market for new acquisitions or global expansions.
Solution
Fluent Order Management provides a cloud‑native, distributed order management platform that unifies inventory, fulfillment, and customer experience across all sales channels. AI‑built connectors (Fluent Connect) enable rapid integration with ERP, WMS, and commerce systems, while the MCP server lets AI agents act on real‑time data to automate order promising, allocation, and customer service. The platform’s modular suite—including Big Inventory, Order Promising, Order Orchestration, and Fluent Store—delivers a single source of truth for inventory, reduces split shipments, and improves on‑time‑in‑full (OTIF) performance. With a low‑code Order Management Experience (OMX) and event‑driven architecture, businesses can launch in 8–22 weeks, scale globally, and continuously innovate without disrupting operations.
Target Audience
Primary customers are mid‑to‑large retail, e‑commerce, and direct‑to‑consumer brands that operate across multiple channels and regions and need a unified, scalable order management solution.
Features
- AI‑powered integration layer (Fluent Connect) that auto‑generates connectors to ERP, WMS, and commerce platforms, cutting implementation time and cost
- MCP server exposing a context‑aware API for AI agents to perform order promising, inventory allocation, and customer‑service actions in real time
- Fluent Big Inventory hub delivering enterprise‑wide, real‑time inventory visibility to prevent stockouts and cancellations
- Order Promising module that calculates and displays accurate delivery, pickup, and ship‑from‑store options at the product listing stage
- Order Orchestration engine that automates end‑to‑end order lifecycle, optimizes routing, and reduces split shipments and delivery costs
- Fluent Store component enabling pick‑pack‑ship‑pickup‑return workflows in any physical location to boost in‑store sales and staff efficiency
- Low‑code Order Management Experience (OMX) for building custom workflows and rules without code
- Cloud‑native microservices architecture that supports zero‑downtime upgrades and serverless‑style extensions for rapid innovation