Flocko provides enterprise voice AI agents that are fine‑tuned with reinforcement learning to follow specific business rules, handling complex customer service tasks such as cancellations, refunds, and rebookings in real time. The platform supports multiple languages and accents, delivers sub‑700 ms latency, integrates directly with existing systems, and scales to millions of concurrent calls with usage‑based pricing.
Funding
Funding not disclosed
Founders
Product
Problem
Businesses often rely on generic voice bots that struggle with domain-specific tasks, exhibit high latency, and fail to understand diverse languages and accents, leading to poor customer experiences and inefficient call handling.
Solution
Flocko offers enterprise-grade voice AI agents that provide natural, low‑latency speech interactions in multiple languages and accents. Each agent is post‑trained with reinforcement learning on the customer’s specific rules and workflows, enabling accurate handling of complex queries such as cancellations, refunds, rebookings, and status updates. The agents integrate directly with existing customer systems to execute actions in real time, and can be deployed in a private VPC or the provider’s cloud environment. The platform scales to millions of concurrent calls while maintaining sub‑700 ms response times. Pricing is transparent and usage‑based, allowing businesses to pay only for the minutes their agents are active.
Target Audience
Primary customers are enterprises and large contact‑center operations that need high‑accuracy, real‑time voice automation for customer service, including airlines, e‑commerce platforms, and financial services.
Features
- Domain‑specialized voice agents fine‑tuned with RL to follow exact business rules and workflows
- Multi‑language and accent support (English, Hindi, and regional variations) with robust interruption handling
- Sub‑700 ms response latency for real‑time conversational experiences
- End‑to‑end system integration to perform actions like cancellations, refunds, rebookings, and status updates directly from the call
- Deployable in customer‑owned VPCs or provider cloud VPCs for flexible security and compliance
- Automatic scaling to handle millions of simultaneous calls without performance degradation
- Fully customizable agent behavior and voice persona to match brand requirements