Floatbot.AI is an enterprise conversational AI platform that automates voice and chat workflows for regulated industries like insurance, banking, healthcare, and debt collections. Its AI agents handle tasks such as claims FNOL, loan servicing, and patient engagement while keeping human agents in the loop through warm transfers. The platform is validated by 300+ customers and recognized as a Core Performing solution in three CMP Prism categories.
- Artificial Intelligence
- AI Agents
- Digital Health
- Financial Technology
- Healthcare Technology
- Regulatory & Compliance Technology
- Software Only
Funding
Funding not disclosed
Founders
Product
Problem
Regulated industries such as insurance, banking, healthcare, and debt collections face operational inefficiencies from manual, repetitive workflows like claims intake, loan servicing, and patient follow-up. These processes are prone to errors, delays, and high compliance risks, while legacy automation tools lack the accuracy and flexibility needed for high-stakes environments.
Solution
Floatbot.AI provides a comprehensive conversational AI platform with voicebots, chatbots, and real-time agent assist designed specifically for compliance-heavy sectors. The platform automates inbound and outbound calls, claims FNOL, collections, underwriting support, and patient engagement using vertically trained AI agents that integrate with existing CRMs, telephony, and contact center systems. It features near-zero latency voice responses, smart interruption handling, and warm transfer to human agents with full context retention. The platform also includes FloatSpace, a specialized AI workspace for insurance teams, and supports multilingual interactions across 150+ languages.
Target Audience
Primary customers are enterprises in insurance, debt collections, lending, banking, healthcare, and contact centers/BPOs that need compliant, scalable AI automation for customer-facing workflows.
Features
- Voice AI agents that automate inbound/outbound calls by up to 90% with near-zero latency and human-sounding speech
- Pre-integrated workflows for claims FNOL, debt recovery, loan origination, and patient engagement with industry-specific models
- Real-time agent assist with 50+ analytics on consumption, goals, AI usage, and success metrics
- Privately hosted and fine-tuned LLMs and speech models for industry-specific compliance requirements
- Warm transfer to human agents with full context retention, keeping humans-in-the-loop
- No-code builder for creating and testing AI agents with prompt-based simulations and automated test cases
- Deep-tech ASR technology supporting 150+ languages for advanced voice applications
- Integration with Guidewire and other enterprise systems, validated by CMP Research as Core Performing in Voicebot, Chatbot, and Real-Time Agent Assist categories