Float provides returns management software specifically designed for fashion brands, automating returns processing and enabling self-serve exchanges to convert refunds into retained sales. By utilizing data intelligence, Float helps brands reduce return rates and gain actionable insights into customer behavior and product performance.
Funding
Funding not disclosed
Founders
Product
Problem
Fashion brands face challenges with high return rates, inefficient manual return processing, lost sales due to ineffective exchange processes, and a lack of actionable data insights into why returns occur. These issues lead to wasted resources, poor customer experiences, and difficulty in reducing return rates.
Solution
Float offers returns management software designed specifically for fashion brands to automate returns processing, facilitate self-serve exchanges, and provide data intelligence to reduce return rates. The platform automates returns processing through a branded self-serve portal, freeing up customer support time and improving customer experience while gathering valuable return reason data. It enables brands to offer automated self-serve exchanges, converting refunds into retained sales and improving customer loyalty. Float's algorithms extract fit trends from returns data and automatically synchronize them to product pages, boosting purchase confidence and reducing returns. The software also automates data intelligence and insights, providing easy analysis of returns data with automated insights, alarms, and monitoring across product performance and customer behavior.
Target Audience
Float primarily targets e-commerce teams within fashion brands that are looking to streamline their returns process, reduce return rates, and improve customer retention.
Features
- Branded self-serve returns portal for automated returns processing
- Automated self-serve exchanges to convert refunds into retained sales
- Algorithms that extract fit trends from returns data and synchronize them to product pages
- Automated data intelligence and insights for analyzing returns data
- Automated alarms and monitoring across product performance and customer behavior
- API and webhooks for integration with other systems (Premium plan)
- Dedicated onboarding and merchant success manager (Advanced and Premium plans)
- Digital returns portal