Funding
Funding not disclosed
Founders
Product
Problem
Agencies and teams using Basecamp often lose client requests because email conversations remain outside the project management tool, leading to missed tickets, fragmented context, and duplicated effort.
Solution
Fliket bridges email and Basecamp by automatically converting inbound client emails into Basecamp to‑do items, preserving the full email thread and attachments. Team members can reply to clients directly from the Basecamp comment interface, with responses sent from the original email address, keeping all communication in one place. The service requires no client portals or additional logins, so clients stay in their familiar email workflow while teams stay within Basecamp. Configuration includes routing rules, multiple inbox support, and optional auto‑replies, allowing teams to map tickets to specific projects or a central support project. Once set up, Fliket runs autonomously, syncing new messages and updates in real time.
Target Audience
Primary customers are agencies, marketing teams, and service‑based businesses that use Basecamp for project management and need a streamlined email‑to‑ticket workflow.
Features
- Automatic conversion of inbound emails into Basecamp to‑dos with full thread and attachment preservation
- In‑app reply capability: comments posted in Basecamp are emailed back to clients using the team's original address
- Support for single or multiple inboxes with POP3/IMAP or OAuth (e.g., O365) authentication
- Custom routing rules to assign emails to specific Basecamp projects, to‑do lists, or a shared support project
- Ticket ID tagging for easy tracking across email and Basecamp, with optional notifications for non‑Basecamp users
- Auto‑reply and email handling settings, including spam filtering and domain authentication
- Simple three‑step onboarding with step‑by‑step guidance and a web dashboard for monitoring ticket flow