<description>BE‑A is an AI‑powered virtual receptionist for hotels that handles bookings, guest inquiries, and service requests via email, WhatsApp, and voice in over 100 languages. The platform integrates with property‑management, central‑reservation, and point‑of‑sale systems through REST APIs and provides cloud‑based analytics for real‑time operational insights. By automating front‑desk interactions 24/7, it enables operators to lower labor costs and reduce turnover.</description
Funding
Funding not disclosed
Founders
Product
Problem
Hospital front desks depend on human staff, resulting in high labor expenses, frequent turnover, and limited 24/7 multilingual coverage for guest interactions.
Solution
FLÆ Robotics offers BE‑A, an AI‑driven virtual receptionist that automates booking management, guest communications, and service requests across email, WhatsApp, and voice channels, with face‑to‑face interaction planned for future releases. The platform leverages large‑language‑model NLP to understand and respond in over 100 languages, providing continuous service without breaks or training overhead. BE‑A integrates with existing property‑management, central‑reservation, and point‑of‑sale systems via RESTful APIs, delivering real‑time updates to hotel staff dashboards. Cloud‑hosted analytics generate actionable reports on guest sentiment and operational efficiency, enabling managers to monitor performance without additional personnel. By replacing a portion of the front‑desk workforce, hotels can reduce staffing costs by 20–50 % while eliminating turnover‑related expenses.
Target Audience
The primary customers are hotel operators and hospitality chains that manage front‑desk operations and seek to automate guest communication while reducing labor costs.
Features
- Multichannel conversational AI handling bookings, inquiries, and service requests via email, WhatsApp, and voice
- Large‑language‑model powered natural language understanding in 100+ languages
- 24/7 operation with no shift scheduling, breaks, or training requirements
- Seamless integration with PMS, CRS, and POS systems through secure REST APIs
- Cloud‑native analytics and reporting dashboard for guest interaction metrics
- Optional hardware extensions: avatar display, attention‑grabbing holobox, and future humanoid robot
- Subscription‑based licensing with role‑based access control and GDPR‑compliant data security