Fixably provides a software platform that integrates tools for managing repairs, transactions, and logistics in service and repair businesses, enhancing workflow efficiency and automating customer communications. The solution specifically addresses the challenges of high-volume repair operations by streamlining processes and reducing turnaround times, resulting in significant productivity gains for technicians.
Funding
$22.2M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Service and repair businesses often struggle with inefficient workflows, manual data entry, and disjointed communication, leading to increased turnaround times and reduced customer satisfaction. Managing repairs, transactions, and logistics using disparate systems can be cumbersome and error-prone, especially for high-volume operations.
Solution
Fixably offers a comprehensive software platform designed to streamline and automate repair and service business operations. The platform integrates tools for managing repairs, transactions, logistics, and customer communications, all in one place. By automating workflows and providing real-time insights, Fixably helps businesses improve technician productivity, reduce turnaround times, and enhance the overall customer experience. The platform's modular design caters to various after-sales service needs, including retail repair, depot-level service centers, and refurbishment operations.
Target Audience
Fixably targets after-sales service providers, including retail repair shops, depot-level service centers, multi-brand authorized repair facilities, and businesses specializing in electronics refurbishment.
Features
- Automated technician workflows to eliminate repetitive manual tasks and improve repair quality
- Customer communication tools with customizable messaging templates and a branded customer portal for real-time service updates
- Point-of-sale (POS) functionality to manage transactions and invoicing
- Inventory and stock management to track parts and supplies
- Logistics management to oversee the movement of devices and components
- Reporting and data analytics to gain insights into repair operations and identify areas for improvement
- Integration with Apple's Global Service Exchange (GSX) for authorized service providers
- Paperless repair processes to reduce waste and improve efficiency