FireHydrant is an incident management platform that consolidates on‑call scheduling, alert routing, and real‑time collaboration across Slack, Teams and video calls. It uses AI‑augmented runbooks and automatic transcription to generate searchable incident records and instant retrospectives, while analytics track MTTM, failure patterns, and service dependencies. The solution includes enterprise security features such as SOC 2 compliance, SSO, RBAC and audit logging for large DevOps and SRE teams.
Funding
$23M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
HPFounders
Product
Problem
Engineering teams often rely on disparate tools for on-call scheduling, alerting, and incident documentation, leading to fragmented workflows, delayed response times, and inconsistent post‑incident analysis. Manual runbooks and ad‑hoc communication increase Mean Time to Mitigate (MTTM) and make it difficult to derive actionable reliability insights.
Solution
FireHydrant delivers a unified platform that combines on‑call management, automated alert routing, and end‑to‑end incident handling within a single interface. The system generates AI‑enhanced runbooks that guide responders through predefined remediation steps while capturing real‑time context from Slack, Teams, or video meetings. Incident data is automatically transcribed, organized, and stored in a searchable repository, enabling instant generation of AI‑driven retrospectives and follow‑up action items. Integrated analytics track MTTM trends, service dependencies, and recurring failure patterns, providing reliability engineers with data‑driven recommendations for continuous improvement. The platform also offers enterprise‑grade security controls, including SOC 2 compliance, SSO, RBAC, audit logs, and SCIM provisioning, ensuring secure operation at scale.
Target Audience
The primary customers are Site Reliability Engineers, DevOps teams, and reliability-focused engineering groups in mid‑size to large enterprises that require coordinated incident response and continuous reliability improvement.
Features
- AI‑augmented runbooks that adapt to incident severity and suggest next steps in real time
- Automated on‑call scheduling and alert routing with instant notification to the appropriate responder
- Seamless collaboration via native Slack, Microsoft Teams, and live video transcription (Zoom, Google Meet) integrations
- Service catalog that maps ownership, dependencies, and criticality for rapid impact assessment
- AI‑enhanced retrospectives that compile incident timelines, transcripts, and metrics into actionable reports within seconds
- Comprehensive analytics dashboard tracking MTTM, incident frequency, and pattern detection across services
- Enterprise security suite: SOC 2 compliance, SSO, role‑based access control, audit logging, and SCIM provisioning
- Extensible ecosystem with 350+ API endpoints, Terraform modules, and SDKs for custom workflow automation