FieldWorker is a case management software platform designed for social service agencies, utilizing automation and digital tools to streamline operations and enhance client care. It addresses the challenges of inefficient paperwork and compliance by providing features such as billing, activity tracking, and insightful dashboards, ultimately improving productivity and client satisfaction.
Funding
Funding not disclosed
Founders
Product
Problem
Social service agencies often struggle with inefficient, manual processes for managing cases, tracking client information, and ensuring regulatory compliance. This can lead to errors, delays, and increased administrative overhead, hindering their ability to provide effective client care.
Solution
FieldWorker is a case management platform designed to streamline operations and improve client outcomes for social service agencies. The platform automates key workflows, such as billing, activity tracking, and form completion, while providing insightful dashboards for data-driven decision-making. FieldWorker also facilitates compliance with state-mandated requirements through features like electronic visit verification (EVV) and audit trails. By centralizing client data and automating administrative tasks, FieldWorker enables agencies to focus on delivering personalized care and achieving better results.
Target Audience
FieldWorker is designed for social service agencies, including care coordination services, case management providers, social work organizations, and centers for independent living, as well as home, individual, and community care providers.
Features
- Streamlined scheduler for managing resources, employees, and client sessions
- Mobile app with voice-to-text capabilities for rapid updates to case notes and location identification for EVV compliance
- Automated monitoring tools (MTs) with pre-filled data to reduce paperwork
- Time and activity tracking to minimize billing errors and provide insights into team performance
- Secure document center for organizing and managing client files, ensuring audit readiness
- Customizable forms for data collection, intake, and assessments
- Billing features to streamline documentation and track time spent on visits
- Personalized goals and needs management to track client progress and adjust care plans
- HIPAA-compliant platform with controlled access to protect sensitive client information