The startup offers an automated field service management software that provides a cloud-based interface for job scheduling, team management, and client history tracking. This solution enables businesses to efficiently organize operations and streamline communication, reducing operational costs and improving service delivery.
Funding
$16M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Service businesses often struggle with disorganized operations, inefficient team management, and fragmented communication, leading to increased operational costs and inconsistent service delivery. Managing job schedules, tracking client history, and coordinating field technicians can be particularly challenging without a centralized system.
Solution
Fieldd offers a cloud-based field service management platform designed to streamline operations and automate key workflows for service businesses. The software provides a centralized interface for job scheduling, customer relationship management (CRM), team management, and payment processing. Fieldd enables businesses to efficiently organize operations, automate repetitive tasks, and improve communication between office staff, field technicians, and customers. The platform includes a mobile app for technicians to access job details, update statuses, and communicate with customers in real-time, as well as a customer portal for online scheduling and self-service options.
Target Audience
Fieldd is designed for small to large service businesses across various industries, including automotive services, cleaning services, home maintenance, and lifestyle services, seeking to streamline operations and improve customer experience.
Features
- Centralized CRM web dashboard for managing customer information, job history, and payment details
- Mobile app for field technicians with real-time scheduling, job updates, and communication tools
- Automated scheduling and dispatching to optimize worker calendars and reduce travel time
- Digital invoicing and payment processing with automated payment matching and online payment options
- Marketing campaign tools for targeted SMS, email, and postcard marketing
- Reporting dashboard for tracking key performance indicators (KPIs) such as revenue, customer satisfaction, and on-time arrivals
- Quality control features including checklists, photo documentation, and customer feedback collection
- Customizable, branded mobile app for customers to schedule, track, and manage services