Fidelum Health
Fidelum Health provides a Relationship-Centered Care platform that measures the interpersonal connections between patients and care teams, focusing on perceptions of warmth and competence rather than transactional satisfaction. The platform's analytics show that a single-point improvement in patient relationship scores can increase visits and revenue per patient by over 14%, while also improving care team retention and provider engagement.
- Healthcare Technology
- Data & Analytics
- Digital Health
- Software Only
Funding
Founders
Founder details are not available yet.
Product
Problem
Traditional patient experience surveys capture transactional feedback but fail to measure the relational elements—warmth and competence—that drive patient loyalty, care team retention, and long-term health outcomes. Healthcare organizations lack comprehensive, actionable data on the emotional components of care relationships, limiting their ability to make targeted improvements in patient experience and workforce engagement.
Solution
Fidelum Health provides a Relationship-Centered Care platform that measures and strengthens the interpersonal connections between patients, care team members, and providers. By leveraging in-depth relationship research, the company delivers comprehensive data on how warmth and competence perceptions shape loyalty, tenure, and engagement across healthcare organizations. The platform enables providers and health plans to uncover the most critical elements of patient experience and translate those insights into measurable improvements in visits, revenue, and employee retention.
Target Audience
Primary customers are hospitals, health systems, medical practices, value-based care providers, and health insurance plans seeking to improve patient experience, care team retention, and member loyalty through relationship-centered strategies.
Features
- Relationship-focused measurement methodology that captures perceptions of provider warmth and competence rather than transactional satisfaction metrics
- Research-based analytics demonstrating that a single-point improvement in patient relationship scores can drive over 14% growth in visits and revenue per patient
- Care team engagement tools showing that raising relationship scores by one point increases healthcare employee job tenure by nearly 10%
- Provider engagement insights linking relationship score improvements to over 6% longer job tenure for care providers
- Applications for diverse healthcare organizations including hospitals, value-based care practices, and health insurance plans