Feedier is a Customer Intelligence Platform that utilizes AI-driven insights to analyze and report customer feedback from various sources, enabling organizations to identify and address operational irritants in real-time. By automating the analysis of customer experience data, Feedier helps businesses enhance their CRM systems, improve customer retention, and drive revenue growth.
Funding
$3.7M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many organizations struggle to efficiently analyze and act upon customer feedback data collected from disparate sources. Manual analysis is time-consuming, expensive, and often fails to identify critical operational issues in real-time. This can lead to missed opportunities for improvement, decreased customer satisfaction, and ultimately, revenue loss.
Solution
Feedier is a Customer Intelligence Platform that uses AI to automate the analysis of customer feedback from various sources, enabling organizations to identify and address operational irritants. The platform centralizes voice-of-customer data, including online reviews, emails, and survey responses, and applies AI-driven insights to detect anomalies and generate actionable reports. By enhancing CRM systems with CX metrics and text insights, Feedier helps businesses improve customer retention, optimize marketing efforts, and drive revenue growth. The platform's dashboards and role-based access controls provide operational teams with dedicated views and restricted access to relevant data.
Target Audience
Feedier primarily targets medium to large enterprises and public institutions seeking to improve customer experience and drive operational excellence through AI-powered customer intelligence.
Features
- Centralized collection of voice-of-customer data from various sources, including CSV files, online reviews (Google Reviews, Trustpilot), emails, and API integrations.
- AI-powered analysis of customer feedback to identify operational irritants and anomalies.
- Enterprise survey module with multiple sharing channels (widget, email, SMS, link, QR code).
- Built-in connectors for automated measurement, enrichment, and CRM synchronization with over 100 solutions, including Salesforce.
- Customizable dashboards with dedicated views and role-based access control for operational teams.
- ISO 27001:2022 certification and compliance with GDPR and CCPA for data security and privacy.