Feedelity consolidates guest feedback from review sites, delivery apps, social media, and email into a single searchable inbox for multi‑location restaurant brands. Its AI assistant generates on‑brand reply drafts, real‑time alerts flag critical reviews, and a task workflow routes issues to store teams. An analytics dashboard benchmarks locations, scores menu‑item sentiment, and surfaces trends for operational improvement.
Funding
$594K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Restaurant chains receive guest feedback across numerous platforms—review sites, delivery apps, social media, and email—forcing staff to monitor multiple inboxes. Unanswered or delayed responses to critical reviews can harm brand reputation, while the lack of consolidated data makes it difficult to compare performance across locations and identify actionable operational improvements.
Solution
Feedelity aggregates reviews, messages, and comments from all channels into a single, searchable inbox that serves the entire restaurant brand. An AI assistant, trained on prior replies and brand guidelines, suggests on‑brand response drafts, allowing managers to reply quickly while maintaining tone consistency. The platform generates real‑time alerts for high‑priority feedback such as low‑star ratings or food‑safety mentions and lets supervisors assign remediation tasks directly to store teams. Built‑in analytics process thousands of comments to surface trends, benchmark locations, and highlight menu items that drive satisfaction or generate complaints. All integrations are configured within minutes, and additional channels can be added via a custom API, providing a scalable solution for expanding chains.
Target Audience
The primary customers are multi‑location restaurant brands and their regional or store managers who need a unified view of guest feedback and tools to respond and act on it efficiently.
Features
- Multi‑channel connectors for Google, Uber Eats, Deliveroo, Instagram, email and other platforms, consolidating all guest feedback into one inbox
- AI‑driven response composer that learns from historical replies and brand style guides to produce on‑brand draft replies
- Configurable alert engine that flags 1‑star reviews, food‑safety keywords, and other critical signals in real time
- Task management workflow that assigns and tracks issue resolution across regional and store managers
- Chain‑wide analytics dashboard with trend detection, menu‑item sentiment scoring, and location benchmarking without manual review
- Open API for custom channel integrations and data export to existing BI tools
- Role‑based access controls and end‑to‑end encryption to protect guest data and maintain compliance