FeedbackNow
FeedbackNow provides a real-time feedback and predictive analytics platform for physical service environments like hospitals, airports, and retail locations. The company's hardware devices—including wall-mounted FlexBoxes, people counters, and noise sensors—capture customer input at the point of experience and route it directly to responsible teams for immediate service recovery. The platform uses AI-driven analytics and alert notifications to help organizations reduce complaints, improve satisfaction scores, and protect staff from non-clinical interruptions.
- Internet of Things
- Healthcare Technology
- Data & Analytics
- Hospitality & Travel Technology
- Artificial Intelligence
- Hardware
- Retail Technology
- Software Only
Funding
Founders
Founder details are not available yet.
Product
Problem
Traditional feedback collection methods in physical service environments are slow and passive, leaving organizations blind to issues until after the customer has left or complaints escalate. Service failures in hospitals, airports, and retail locations often go undetected in real time, leading to unresolved problems, staff burnout, and declining satisfaction scores that are only discovered through delayed surveys.
Solution
FeedbackNow provides a real-time feedback and predictive analytics platform that captures customer and patient input at the exact point of experience. The company's hardware devices—including wall-mounted and countertop feedback buttons, people counters, and noise sensors—collect continuous signals that route directly to the responsible teams for immediate action. The platform transforms raw feedback into actionable insights through AI-driven analytics, alert notifications, and benchmarking tools, enabling organizations to recover service in the moment rather than after the fact. By integrating with existing operations and routing non-clinical signals away from overburdened staff, FeedbackNow helps reduce nurse burnout, improve HCAHPS scores, and protect brand experience across multi-site networks.
Target Audience
Primary customers are healthcare networks, airports, hospitality groups, attractions, and retail chains that need real-time operational intelligence to improve customer satisfaction and staff efficiency. The platform serves facility management teams, patient experience directors, and operations leaders seeking to reduce complaints and retain frontline workers.
Features
- Wall-mounted, countertop, and stand-alone FlexBox devices that capture feedback at the point of service with customizable prompts and icons
- People counters and noise sensors that provide environmental context alongside customer feedback for a complete operational picture
- Real-time alert notifications that route issues directly to the responsible team or department for immediate service recovery
- Privacy-first architecture that aggregates data without collecting personally identifiable information (PII), ensuring compliance with industry best practices
- Predictive analytics capabilities that anticipate experience gaps before they impact customers
- Benchmarking tools that allow organizations to compare performance against industry standards
- User-replaceable batteries with proactive low-power alerts for uninterrupted operation
- Fully customizable feedback prompts and icons to match specific business needs