Feedbackly is an AI-powered customer experience management platform that automates the collection and analysis of customer feedback across both digital and physical touchpoints. By utilizing the Emotional Value Index (EVI®), it provides actionable insights that help businesses enhance customer satisfaction and drive sales growth by up to 20%.
Funding
$547.5K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
BVEWFounders
Product
Problem
Many businesses struggle to understand the emotional drivers behind customer behavior, leading to ineffective strategies for improving customer satisfaction and increasing sales. Traditional customer experience metrics often fail to capture the full spectrum of customer emotions and their impact on business outcomes.
Solution
Feedbackly is a customer experience management (CXM) platform that automates the collection and analysis of customer feedback across digital and physical touchpoints, with a focus on measuring customer emotions. The platform uses the Emotional Value Index (EVI®) to provide actionable insights into the reasons behind customer behavior, enabling businesses to identify what drives conversions, retention, and churn. In addition to surveys and standard KPIs, Feedbackly offers customer journey analytics, root-cause analysis, and integrations with platforms like Slack, Teams, Salesforce, and Hubspot. The platform helps businesses to collect feedback, analyze data in real-time, and take immediate action to improve customer experience.
Target Audience
Feedbackly targets businesses seeking to improve customer satisfaction, increase sales, and reduce churn by understanding and acting on customer emotions.
Features
- Automated feedback collection from various touchpoints using pre-built survey templates or custom designs
- Real-time analysis of customer feedback data, connecting sales and metadata to identify key drivers of conversions, retention, and churn
- Emotional Value Index (EVI®) to measure and understand customer emotions and their impact on business outcomes
- Customer journey mapping and analytics to track and optimize the customer experience across all touchpoints
- Seamless integrations with platforms like Slack, Teams, Salesforce, Hubspot, and Pipedrive
- Automated lead generation, upselling, and review gathering based on customer feedback
- Customizable notifications for instant resolution of customer complaints
- Customer success programs, including onboarding and consultation