<description>Fab5 provides a cloud-native fax service that replaces on‑premise fax machines with a web portal, mobile apps, and email gateway, delivering encrypted TLS transmission and at‑rest AES‑256 storage. It offers RESTful APIs and SDKs for integration with EHR, CRM, and automation platforms, plus analytics, audit trails, and role‑based access to meet HIPAA, SOC 2, ISO 27001, and GDPR compliance. Subscription pricing includes per‑user or pooled accounts with per‑page usage fees.</description
Funding
Funding not disclosed
Founders
Product
Problem
Organizations in regulated sectors still depend on legacy fax machines and dedicated phone lines, which incur hardware maintenance, generate busy signals, and expose sensitive documents to insecure transmission. The lack of integration with modern digital workflows hampers auditability, scalability, and cost efficiency.
Solution
Fab5 delivers a cloud-native fax platform that replaces physical fax hardware with a web portal, mobile app, and email gateway. Documents are transmitted over encrypted TLS channels and stored with at‑rest encryption, meeting HIPAA, SOC 2, ISO 27001, and GDPR requirements. The service provides programmable APIs and SDKs that embed fax send/receive capabilities directly into EHR, CRM, and automation tools, eliminating manual handling. Intelligent carrier routing, T.38 support, and PSTN fallback ensure high delivery reliability across local, toll‑free, and international numbers. Built‑in analytics dashboards offer real‑time usage metrics, audit trails, and role‑based access controls for compliance reporting. The elastic cloud infrastructure scales on demand, allowing enterprises to add or remove fax numbers without provisioning new hardware.
Target Audience
Primary customers are healthcare providers, health‑tech vendors, legal and financial services firms, insurance carriers, and government agencies that require legally accepted, secure document exchange at scale.
Features
- Web‑based console, iOS/Android apps, and email‑to‑fax gateway for seamless user access
- RESTful API and SDKs (Java, .NET, Python) enabling direct integration with EHR, CRM, and RPA platforms
- End‑to‑end encryption (TLS 1.3 in transit, AES‑256 at rest) with granular role‑based permissions and SSO (SAML/OIDC)
- Carrier‑agnostic routing with intelligent retry, T.38 support, and PSTN fallback for maximum deliverability
- Number management suite: porting, local, toll‑free, and international numbers with configurable inbound/outbound policies
- Compliance toolkit: audit logs, retention policies, e‑signature capture, OCR extraction, and long‑term archiving
- Real‑time dashboard delivering transmission success rates, latency, and cost per page analytics
- API‑driven webhook notifications for status updates, delivery confirmations, and error handling