Tock provides a SaaS platform that unifies reservation management, prepaid ticketing, and real‑time inventory control for restaurants, pop‑up events, and food festivals. The system includes a web booking widget, mobile staff app, dynamic pricing, analytics dashboard, and API/webhooks for POS, CRM, and marketing integration, enabling venues to avoid double‑booking and maximize revenue.
Funding
$10M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
VEFounders
Product
Problem
Hospitality venues often rely on disparate tools for reservations, ticket sales, and inventory tracking, leading to manual errors, overbooking, and suboptimal revenue capture. Limited visibility into real-time guest flow hampers capacity planning and the ability to offer dynamic pricing or prepaid experiences.
Solution
Tock delivers an integrated SaaS platform that consolidates reservation management, prepaid ticketing, and event sales into a single system tailored for restaurants and culinary experiences. The platform provides a web‑based booking widget and mobile app that enable guests to secure seats or purchase tickets instantly, while operators retain full control over capacity, waitlists, and pricing rules. Real‑time inventory synchronization prevents double‑booking and supports dynamic seat allocation across multiple service periods. Built‑in analytics surface booking patterns, revenue metrics, and demand forecasts, allowing venues to adjust pricing or seating strategies without external spreadsheets. The solution also offers API endpoints for seamless integration with point‑of‑sale (POS), customer relationship management (CRM), and marketing automation tools.
Target Audience
The primary customers are independent restaurants, multi‑location dining groups, pop‑up culinary events, and food‑focused festivals that require unified reservation and ticketing capabilities.
Features
- Online reservation widget with customizable time slots, party size limits, and deposit requirements
- Prepaid ticketing engine supporting fixed‑price, tiered, and dynamic pricing models
- Real‑time inventory management that synchronizes seat availability across multiple locations and service periods
- Automated waitlist and notification system with SMS/email reminders and auto‑reallocation of freed seats
- Integrated reporting dashboard delivering KPIs such as fill rate, average ticket value, and churn analysis
- RESTful API and webhooks for POS, CRM, and third‑party marketing platform integration
- Mobile staff app for on‑floor reservation adjustments, guest check‑in, and table status updates
- PCI‑compliant payment processing with support for multiple currencies and tokenized card storage