Shackle is a mobile application that digitizes the hotel guest experience by enabling contactless check-in/out, keyless room entry, and in-app food delivery, all integrated with existing property management systems. This platform reduces administrative burdens and enhances guest convenience, allowing hotels to streamline operations while providing a seamless stay for travelers.
Funding
$21.1M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Hotels often face operational inefficiencies due to manual check-in/out processes, physical keys, and fragmented systems for managing guest services. Guests experience inconvenience from lobby queues, lost key cards, and the need to use multiple platforms for different services.
Solution
Shackle offers a mobile platform designed to digitize the hotel guest experience, providing contactless check-in/out, keyless room entry, and integrated access to hotel services. By integrating with existing property management systems (PMS), Shackle streamlines hotel operations, reduces administrative tasks, and minimizes lobby congestion. Guests can manage their entire stay from their smartphone, enhancing convenience and reducing physical touchpoints. The platform provides a centralized solution for managing guest interactions and data, enabling hotels to collect useful guest data and build out guest profiles.
Target Audience
Shackle targets independent hotels and hotel chains seeking to improve operational efficiency, enhance guest experience, and reduce costs associated with traditional hotel management processes.
Features
- Contactless check-in and check-out via mobile app, reducing lobby wait times
- Keyless room entry using smartphone, eliminating the need for physical key cards
- In-app ordering and delivery service for food and beverage from hotel outlets
- Secure payment processing through ShacklePay, including tokenized payments and virtual credit cards
- Direct integration with existing Property Management Systems (PMS) for seamless data flow
- Real-time notifications for room readiness and key activation
- Centralized dashboard providing full visibility of guest journey and data
- GDPR compliance with guest consent for data collection and usage
- In-app chat support for immediate assistance