Shipway provides a branded, multi‑channel tracking portal that sends automated WhatsApp, email, and SMS updates for each shipment stage and offers a dedicated tracking URL where customers can view live status, report delivery issues, and submit reviews that feed into NPS metrics. The platform syncs shipment statuses directly with Shopify and other major e‑commerce systems, while advanced analytics report carrier performance, RTO rates, and undelivered shipments to help merchants optimize logistics and reduce support costs.
Funding
$2.4M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
E‑commerce merchants often receive frequent “Where is my order?” inquiries because customers lack real‑time visibility into shipment progress, leading to higher support costs and reduced satisfaction. Additionally, businesses struggle to assess carrier performance and collect post‑delivery feedback efficiently.
Solution
Shipway Experience provides a branded, multi‑channel tracking portal that delivers automated WhatsApp, email, and SMS updates for each shipment stage, including detailed delivery issue alerts. The platform generates a unique tracking URL per order, enabling customers to view live status, raise delivery problems, and submit reviews that feed into Net Promoter Score (NPS) calculations. Integrated directly with Shopify and other major e‑commerce platforms, shipment statuses are synchronized back to the merchant’s order dashboard, allowing real‑time visibility without manual effort. Advanced analytics report carrier‑wise RTO rates, speed metrics, and undelivered shipments, helping merchants optimize logistics partners. The system also supports customizable notification templates and a review widget that captures ratings and detailed feedback after delivery.
Target Audience
Primary customers are online retailers and brands using Shopify, WooCommerce, Magento, OpenCart, or CS‑Cart who need automated order tracking, carrier analytics, and post‑delivery review collection.
Features
- Branded tracking page with dedicated URL for each shipment, supporting WhatsApp, email, and SMS alerts
- Automated status updates for key events (booked, in‑transit, out for delivery, delivered, and various exception states)
- Delivery‑issue reporting directly from the tracking page, with optional help‑desk integration
- Review widget and NPS measurement tools that trigger after a configurable post‑delivery interval
- Carrier performance dashboards showing RTO percentages, speed comparisons, and undelivered shipment recovery
- Seamless two‑way sync with Shopify (order status updates in the Shopify admin) and ready‑to‑use modules for OpenCart, CS‑Cart, Magento, and WooCommerce
- Support for 550+ domestic and international couriers, with the ability to add custom carriers on request