ExpectMe provides an independent room allocation platform that allows hotel guests to select and guarantee their preferred room prior to arrival using an interactive floor plan. This system integrates with existing property management systems to automate the process and present guests with upsell opportunities. The platform enhances guest satisfaction through personalization while increasing hotel profitability via higher ADR and reduced operational costs.
Funding
$910K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many hotel guests are dissatisfied with the rooms they are assigned upon arrival, as these rooms often fail to meet their specific preferences regarding location, view, or amenities. This can lead to negative guest experiences, increased operational costs due to room changes, and lost revenue opportunities for hotels.
Solution
ExpectMe is a room selection and upselling platform that allows hotel guests to choose and guarantee their preferred room directly from a hotel floor plan prior to arrival. By integrating with the hotel's property management system (PMS), ExpectMe extracts booking information and presents guests with an intuitive, step-by-step process to select their ideal room and any additional services. This personalized booking experience enables hotels to enhance guest satisfaction, reduce reliance on online travel agencies (OTAs), and improve operational efficiency by minimizing room changes and accelerating check-in procedures. The platform also provides opportunities for hotels to increase revenue through strategic upsells presented during the room selection process.
Target Audience
ExpectMe primarily targets hotels and resorts seeking to enhance guest satisfaction, increase revenue, and improve operational efficiency through personalized room selection and upselling.
Features
- Interactive floor plan interface allowing guests to visualize and select specific rooms
- Real-time integration with hotel PMS to extract booking details and room availability
- Automated data transfer of guest room preferences back to the hotel system upon confirmation
- Upsell module to promote premium rooms, amenities, and services during the selection process
- Secure data encryption to protect guest information and ensure privacy
- Reporting dashboard to track room selection trends, upsell performance, and guest preferences
- Integration capabilities with leading cloud-based PMS providers via API