Excela Protect provides multi‑unit franchise automotive dealership groups with an outsourced F&I administration platform that manages protection product sales, contract processing, claims, compliance, and analytics. Its technology integrates with dealer IT systems to deliver real‑time dashboards, automated reporting, and a U.S.–based claims team, reducing administrative burden while increasing revenue participation and offering drivers transparent, no‑surprise protection plans.
Funding
Funding not disclosed
Founders
Product
Problem
Franchise automotive dealership groups often struggle with fragmented, inefficient F&I administration, lacking transparent reporting, real-time insights, and seamless integration, which hampers profitability and customer satisfaction.
Solution
Excela Protect acts as an outsourced F&I administrator tailored for multi‑unit franchise dealer groups. Leveraging deep industry expertise and a technology platform, it provides end‑to‑end management of protection product sales, contract processing, claims administration, compliance, and analytics. The service integrates with dealer IT systems to deliver real‑time performance dashboards, automated reporting, and streamlined claim workflows, reducing administrative burden while enhancing revenue participation. Drivers receive transparent, no‑surprise protection plans backed by a U.S.–based claims team of certified technicians, ensuring reliable coverage and support. By operating as an extension of the dealer’s operations, Excela Protect enables groups to scale their F&I offerings across locations with consistent quality and profitability.
Target Audience
Primary customers are multi‑unit franchise automotive dealership groups seeking to outsource and optimize their F&I administration, as well as the dealers within those groups that sell protection products to vehicle buyers.
Features
- Comprehensive suite of F&I products including mechanical breakdown protection, ancillary coverage, prepaid maintenance, and financial protection waivers
- Integrated claims portal for dealerships and repair facilities with online submission, authorization, and payment processing
- Real‑time reporting and analytics on product sales, penetration rates, claims metrics, and customer satisfaction
- Seamless system integration and implementation support to align with dealer IT environments and workflows
- Dedicated compliance team ensuring adherence to regulatory standards and conducting regular audits
- U.S.–based claims support staffed by certified technicians for prompt, transparent claim handling