Etuma provides a cloud‑based text analytics platform that uses NLP and AI to convert free‑form customer and employee comments into structured, industry‑specific categories with confidence scores. The service supports ten languages, integrates via REST/SOAP connectors to survey, CEM, contact‑center and social‑media sources, and delivers real‑time dashboards and an API for embedding insights into BI tools. It is GDPR‑compliant, scalable to millions of comments per month, and requires no manual model training.
Funding
Funding not disclosed
Founders
Product
Problem
Organizations collect large volumes of open-ended customer and employee feedback, but the data often remains siloed, unstructured, and difficult to analyze, making it hard to monitor the customer journey, prioritize issues, and derive actionable insights.
Solution
Etuma offers an automated text analytics platform that applies natural language processing and artificial intelligence to transform free‑form comments into consistent, structured information. The service provides industry‑specific categorization across more than twenty sectors, enabling users to compare feedback from disparate sources on a common taxonomy. Multi‑language support consolidates results from ten languages into a single output, facilitating global analysis. Seamless connectors and standard web interfaces (REST, SOAP) integrate the platform with survey tools, customer experience management systems, contact‑center solutions, social media, email and web‑form channels. Real‑time dashboards and an API deliver actionable insights instantly, allowing teams to monitor trends, identify service improvement areas, and act on evidence without manual labeling or custom machine‑learning projects. The solution is designed to be privacy‑compliant and scalable for enterprise‑level volumes.
Target Audience
The primary users are customer experience, product management, contact‑center operations, and HR analytics teams in mid‑size to large enterprises that need to turn unstructured feedback into actionable, cross‑functional insights.
Features
- NLP/AI pipeline that converts free‑text feedback into structured categories with confidence scores
- Pre‑built taxonomy covering 20+ industries and HR functions, customizable to specific business needs
- Support for English, French, Italian, German, Spanish, Dutch, Danish, Norwegian, Swedish, and Finnish with unified reporting language
- Ready‑made connectors to major survey, CEM, contact‑center platforms and social‑media APIs; also accepts any REST/SOAP feed or file upload
- Real‑time analytics dashboard and RESTful API for embedding results into existing BI or data warehouses
- No requirement for manual model training or data science resources; the service is fully managed in the cloud
- GDPR‑compliant processing with end‑to‑end encryption and role‑based access controls
- Scalable architecture capable of processing millions of comments per month