Ethoca operates a collaboration network that enables real-time sharing of payment intelligence among merchants, issuers, and technology partners to prevent fraud and reduce transaction disputes. By providing tools like Ethoca Alerts and Consumer Clarity, the platform enhances customer experience and minimizes chargeback costs through improved transaction recognition and faster dispute resolution.
Funding
$44M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
The payments ecosystem suffers from fraud and transaction disputes, often due to a lack of real-time communication and data sharing between merchants, issuers, and other stakeholders. This information gap leads to increased chargeback costs, customer dissatisfaction, and lost revenue for all parties involved.
Solution
Ethoca provides a collaboration network that facilitates the real-time exchange of payment intelligence between merchants, issuers, and technology partners. This network enables proactive fraud prevention, reduces transaction disputes, and improves the overall customer experience. By sharing data about fraudulent transactions and disputed purchases, Ethoca allows merchants to stop fraudulent orders, issue refunds promptly, and prevent chargebacks. Issuers gain access to enriched transaction data, enabling cardholders to easily recognize purchases and reducing disputes caused by transaction confusion.
Target Audience
Ethoca's primary customers include merchants of all sizes, credit card issuers, acquirers, and technology partners in the payments industry.
Features
- Real-time fraud alerts that notify merchants of potentially fraudulent transactions, enabling them to take immediate action.
- Ethoca Consumer Clarity, which provides recognizable purchase information to issuers and cardholders through their banking apps, reducing transaction confusion and disputes.
- Fraud Insights for Merchants, offering a comprehensive view of Mastercard fraud, chargeback, and decline data to help merchants prevent and remedy fraud.
- A secure platform for sharing payment intelligence, ensuring data privacy and compliance.
- Integration with existing merchant and issuer systems for seamless data exchange.
- Tools to fight first-party fraud, prevent chargebacks, reduce card-not-present (CNP) fraud, and improve the customer experience.