Esperaly
Esperaly provides browser-based queue management software for clinics, councils, salons, cafés, studios, and reception desks. Customers join a line by scanning a QR code or using a tablet kiosk, then track their live ticket on their phone while staff call the next person from a realtime counter. The platform runs on devices organizations already own, with no proprietary hardware or ticket printers.
- Enterprise Software
- Software Only
Funding
Founders
Product
Problem
Traditional queue management systems force businesses into proprietary kiosks, ticket printers, and multi-year contracts with expensive hardware. Customers often face unclear waiting lines with no visibility into their place, while staff struggle to manage walk-ins, appointments, and mixed service types without a shared view of who's next.
Solution
Esperaly provides browser-based queue management software that runs on phones, tablets, and TVs organizations already own. Customers join a queue by scanning a QR code at the door or using a tablet kiosk, then hold a live ticket on their phone with real-time status updates. Staff manage the flow through a Counter view where they can call, serve, skip, and recall tickets, or use a tickets board for class and event check-in. The platform supports walk-ins, booked arrivals, pickup kiosks, office visitors, and event check-in through a simple Ticket, Counter, and Service model. Displays can be paired to any browser-capable TV for instant live updates without proprietary players. Setup is designed to take minutes with opinionated defaults rather than complex configuration screens.
Target Audience
Primary customers include clinics, diagnostic labs, councils, salons, cafés, studios, retail desks, and campus reception areas that run walk-in traffic, appointments, or event check-in and need a simple, fair queuing system without enterprise complexity.
Features
- QR-based join with opaque deep links and no PII baked into codes, supporting privacy-conscious visitor check-in
- Counter view for staff to call, serve, skip, and recall tickets with role-based access control
- Tickets board for class check-in, event check-in, and office visitor management without a serving window
- Customer-facing TV displays with instant live updates, compatible with any browser-capable screen
- Kiosk mode on tablets for phone-free visitors and accessibility needs
- Custom intake fields configurable per Service type, with guidance to minimize personal data collection
- WorkOS-backed staff accounts with optional authenticator MFA for secure team access
- Real-time dashboard with wait-time estimation tools and multi-Counter capacity planning