Hospitalities, retail, and event venues often face high labor costs and inconsistent front‑of‑house service, leading to longer wait times and missed opportunities for personalized brand interaction. Traditional staffing models struggle to scale during peak periods while maintaining a consistent customer experience. ERIA delivers Robot‑as‑a‑Service (RaaS) platforms that automate customer‑facing tasks through two purpose‑built robots.
Funding
Funding not disclosed
Founders
Product
Problem
Hospitalities, retail, and event venues often face high labor costs and inconsistent front‑of‑house service, leading to longer wait times and missed opportunities for personalized brand interaction. Traditional staffing models struggle to scale during peak periods while maintaining a consistent customer experience.
Solution
ERIA delivers Robot‑as‑a‑Service (RaaS) platforms that automate customer‑facing tasks through two purpose‑built robots. The Pepper humanoid robot combines on‑board facial‑recognition, emotion‑analysis, and natural‑language dialogue with an interactive touchscreen to provide personalized, brand‑aligned engagements. The Dinerbot T10 uses autonomous navigation and payload modules to transport meals and beverages directly to guests, enabling contactless, rapid service in high‑traffic dining areas. Both robots connect to a cloud‑based management console that handles fleet monitoring, software updates, and analytics, allowing operators to deploy and scale robotic services without upfront capital expenditure. Integration hooks (REST APIs, SDKs) let businesses tie robot interactions into existing POS, CRM, or visitor‑management systems, turning robotic actions into measurable service metrics.
Target Audience
Primary customers are restaurant chains, hotels, and large‑scale event organizers that need to accelerate service throughput and deliver interactive brand experiences, as well as retail stores and healthcare facilities seeking automated front‑desk assistance.
Features
- Pepper humanoid robot: 3‑D depth camera and infrared sensors for real‑time face detection, emotion classification, and gaze tracking; multilingual NLP engine with contextual dialogue flow; 10‑inch capacitive touchscreen for self‑service interactions.
- Dinerbot T10 autonomous delivery unit: SLAM‑based navigation with LIDAR and ultrasonic obstacle avoidance; 15 kg payload capacity; 2‑hour continuous operation on a swappable lithium‑ion battery; secure, temperature‑controlled compartments for food safety.
- Cloud fleet management dashboard: real‑time robot health telemetry, remote firmware rollout, usage analytics, and automated incident reporting.
- Open APIs and SDKs (Python, JavaScript) for seamless integration with POS, CRM, and visitor‑management platforms; webhook support for event‑driven workflows.
- End‑to‑end data encryption (TLS 1.3) and role‑based access control to meet GDPR and HIPAA privacy requirements.
- Modular hardware design allowing quick accessory swaps (e.g., QR‑code scanner, RFID reader) to extend robot capabilities.
- Predictive maintenance alerts powered by onboard sensor fusion and cloud‑based anomaly detection models.