Enterpret is a customer intelligence platform that unifies feedback from all sources into a single view for analysis. It uses AI and adaptive taxonomy to automatically classify unstructured customer data into actionable business themes. The platform enables teams to visualize insights, query feedback via natural language, and automate actions to close the loop with customers.
Funding
$25.1M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
CPFounders
Product
Problem
Many companies struggle to effectively consolidate and analyze the vast amounts of unstructured customer feedback data scattered across various sources. This makes it difficult to identify key customer pain points and translate them into actionable product improvements. The process of manually categorizing and extracting insights from this data is time-consuming, prone to errors, and often fails to capture the nuances of customer sentiment.
Solution
Enterpret offers a customer feedback intelligence platform that unifies unstructured feedback from various sources, automatically building adaptive AI models tailored to a company's specific feedback architecture. This enables precise and granular insights, allowing companies to understand the Voice of the Customer and drive product growth. The platform centralizes feedback, surfaces key insights, and facilitates confident decision-making based on actionable intelligence. Enterpret's AI copilot, Wisdom, provides fast insights through an intuitive chat interface, condensing feedback and saving users time.
Target Audience
Enterpret targets product teams, customer experience teams, voice of customer teams, and leadership within customer-centric companies seeking to transform unstructured feedback into actionable insights for product development, churn reduction, and revenue growth.
Features
- Unified feedback ingestion from diverse sources, including support tickets, app store reviews, NPS surveys, social media, and user interviews
- Custom feedback taxonomy that adapts to changes in feedback over time
- AI-powered insights copilot (Wisdom) for rapid querying and summarization of customer feedback
- User-friendly analytics suite with customizable dashboards, automated summaries, and alerts
- Real-time data syncing with Salesforce Service Cloud for analyzing feedback within cases, chat transcripts, and knowledge articles
- Quality Monitor AI agent for early detection of emerging issues and root cause analysis
- Unlimited user seats to foster a culture of customer-centric strategy across teams
- Integrations with various feedback channels via CSV importer or API
- Enterprise-level security with SOC-2 Type II certification, penetration testing, and data encryption