EnsureCare
EnsureCare provides a Care Adherence Intelligence & Recovery (CAIR) platform that detects at-risk patient visits, identifies underlying barriers like transportation or language gaps, and automatically resolves them via multilingual outreach. The platform integrates natively with Epic, Oracle Health, MEDITECH, and athenahealth EHRs using SMART-on-FHIR, with deployment in days and zero custom engineering. It projects a 48% reduction in no-shows and recovers nearly half of lost appointment slots.
- Healthcare Technology
- Digital Health
- AI Agents
- Artificial Intelligence
- Software Only
- Data & Analytics
Funding
Founders
Founder details are not available yet.
Product
Problem
Missed appointments and interrupted care are a persistent operational and financial drain on healthcare providers, with no-show rates typically ranging from 17% to 28% in outpatient clinics. Existing reminder systems fail because most missed care is caused by unresolved barriers—such as lack of transportation, language gaps, or referral handoff failures—that a simple reminder cannot address, costing providers significant staff time and lost revenue.
Solution
EnsureCare's Care Adherence Intelligence & Recovery (CAIR) Platform detects at-risk visits, identifies the underlying barrier, and automatically takes action to prevent missed care before it happens. The platform runs a continuous Predict-Prevent-Protect loop, drawing on EHR scheduling data, patient charts, social signals, and live conversations to flag risk, then engages patients via multilingual text or voice outreach to resolve issues like booking a ride or confirming a referral. Every outcome is written back directly to the EHR, creating a complete audit trail and closing the care gap within existing clinical workflows. The system deploys in days with zero custom engineering, using standard HL7 FHIR APIs and SMART-on-FHIR connections to Epic, Oracle Health, MEDITECH, athenahealth, and other systems.
Target Audience
Primary customers are healthcare organizations of all sizes, from local multi-specialty groups to community health networks, including hospitals and health systems using Epic, Oracle Health, MEDITECH, or athenahealth. The platform serves clinical operations leaders and front-desk teams who need to reduce no-shows and recover lost revenue without adding staff.
Features
- AI agents that own distinct care gaps, including Cary for appointments, Rafa for referrals, Danny for prior auth and denials, Medy for medication adherence, and Redy for discharge follow-up, all sharing a common self-learning runtime
- Self-monitoring and self-healing architecture that catches failed integration calls, retries or reroutes workflows, and logs a decision trail for audit
- Multilingual patient outreach through text and voice channels with automated eligibility checks, such as confirming insurance-covered transportation and booking rides for patients
- Real-time risk heatmaps in the EHR showing which appointments are at risk and why, with specific social or clinical signals surfaced
- Waitlist automation that fills cancelled slots in an average of 14 minutes, recovering nearly half of previously lost appointment slots without adding front-desk headcount
- Enterprise-grade security with HIPAA compliance, BAA on day one, SOC 2 certification underway, SMART on FHIR OAuth2 with scoped tokens and zero permanent PHI storage