Enneo provides a GDPR‑compliant AI platform that automates customer service across voice, email, chat, and ticketing channels for regulated enterprises. Its suite includes AI agents, a real‑time Copilot assistant, fully automated Autopilot workflows, and a centralized control center for monitoring and compliance, all hosted in the EU and integrated with existing contact‑center systems.
Funding
Funding not disclosed
Founders
Product
Problem
Enterprises in regulated sectors often rely on fragmented, manual customer service processes across phone, email, chat, and ticketing systems, leading to slow response times, high operational costs, and compliance risks.
Solution
Enneo delivers a GDPR‑compliant AI platform that automates customer interactions across voice, email, chat, and ticketing channels. The solution combines AI‑driven agents, a Copilot for real‑time assistance, an Autopilot for fully automated workflows, and a centralized control center for monitoring and governance. It integrates with existing contact‑center components such as ACD, routing, wiki, and reporting, and exposes a robust API for custom extensions. By processing billions of tokens securely in the EU, Enneo enables faster, consistent responses while maintaining regulatory compliance.
Target Audience
Primary customers are large enterprises in regulated industries such as energy, retail, and other sectors that require secure, compliant, and automated customer service solutions.
Features
- KI‑Agents that handle inbound queries across voice, email, chat, and ticketing with natural‑language understanding
- Copilot module providing real‑time agent assistance and suggestion generation
- Autopilot for end‑to‑end automated workflows without human intervention
- Centralized KI‑Control Center for monitoring, analytics, and compliance oversight
- KI‑Editor for building and customizing interaction flows and response templates
- Seamless integration with ACD, routing, wiki, and reporting systems via native connectors
- Scalable API allowing integration with third‑party CRM and ERP platforms
- EU‑hosted infrastructure ensuring GDPR compliance and data residency for regulated markets