Engaze is a sales technology platform that provides a unified point-of-sale system for managing online and in-store orders, including integration with social media channels like Facebook and Messenger. It enables small to medium-sized businesses to streamline order management, payment processing, and delivery logistics, enhancing operational efficiency and customer engagement.
Funding
Funding not disclosed
Founders
Product
Problem
Small to medium-sized businesses often struggle with fragmented sales processes, juggling online, in-store, and social media orders across multiple platforms. This complexity leads to inefficiencies in order management, payment processing, and delivery logistics, hindering growth and customer satisfaction.
Solution
Engaze is a unified point-of-sale (POS) system designed to streamline order management and enhance customer engagement for businesses. The platform integrates online, in-store, and social media channels like Facebook and Messenger, providing a centralized hub for managing all orders. Engaze simplifies payment processing with integrated payment gateways and facilitates efficient delivery logistics, including personal delivery fleet management and connections with delivery partners. By consolidating these functions, Engaze empowers businesses to optimize operations, improve customer experience, and drive sales growth.
Target Audience
Engaze primarily targets small to medium-sized businesses, including restaurants and retail stores, seeking to streamline their sales processes and improve customer engagement across multiple channels.
Features
- Unified dashboard for managing online, in-store, and social media orders
- Integration with Facebook and Messenger for direct order collection
- QR code ordering for dine-in and in-house orders
- Customer profiles with order tracking and reordering capabilities
- Integrated payment gateways for one-tap payments
- Personal delivery fleet management
- Connection with delivery partners like Pandago and Pathao
- Sales and performance reports with daily and monthly insights
- AI chatbot for automated customer support on Facebook
- Multiple branch support for managing products, inventory, and orders across locations
- Promotion and loyalty program management