Engage is a customer messaging platform that automates user engagement through targeted workflows across email, SMS, and push notifications, utilizing APIs and SDKs to connect user data with services like PostHog and Stripe. The platform addresses the challenge of customer retention by enabling businesses to create dynamic segments and personalized campaigns based on user attributes and behaviors.
Funding
$100K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
SaaS companies struggle to effectively engage customers across multiple channels, leading to inconsistent onboarding experiences, reduced conversion rates, and poor customer retention. Managing disparate marketing tools for email, SMS, push notifications, and in-app messaging creates operational overhead and hinders personalized communication.
Solution
Engage is a customer engagement platform designed to automate and personalize user interactions across various channels, including email, SMS, push notifications, in-app messaging, and live chat. By connecting user data from sources like PostHog, Stripe, and Segment through APIs and SDKs, Engage enables businesses to create dynamic customer segments based on attributes, events, and behaviors. These segments can then be used to trigger automated workflows and targeted campaigns for onboarding, activation, and retention. The platform provides a unified view of the customer journey, allowing for personalized messaging and real-time analytics to track campaign performance.
Target Audience
Engage primarily targets SaaS businesses seeking to improve customer engagement, automate marketing workflows, and provide multi-channel support.
Features
- Customer Data Platform (CDP) for managing, tracking, and viewing customer data and engagement.
- Customer segmentation engine that automatically groups customers based on attributes, events, and actions.
- Multi-channel campaign management for sending personalized messages via email, SMS, push notifications, and in-app banners.
- Workflow automation for triggering dynamic engagement based on user behavior and data.
- Integrated live chat for real-time communication with website visitors.
- Shared inbox for team-based management of customer communications.
- Subscription forms and landing pages for lead generation and list building.
- Real-time analytics dashboard for tracking delivery rates, opens, clicks, and other key metrics.
- Transactional messaging capabilities for sending automated emails, SMS, and push notifications from applications.
- Help Center creation and management for self-service customer support.