This company develops expert AI chatbots utilizing natural language processing to deliver accurate financial guidance and support for financial services customers. Their technology helps institutions bridge the financial guidance gap, particularly for underserved segments, by providing accessible, 24/7 automated advice. This solution lowers the cost to serve for providers while significantly improving customer engagement with financial products.
Funding
Funding not disclosed
Founders
Product
Problem
Many individuals in the UK lack access to affordable and reliable financial guidance, particularly those with lower wealth who are underserved by traditional financial institutions. This gap prevents them from making informed decisions about pensions, insurance, and other wealth products, hindering their financial well-being.
Solution
Engage Smarter AI provides financial institutions with an AI-powered platform to deliver personalized financial guidance at scale, bridging the advice gap and improving customer engagement. Their expert AI chatbot uses natural language processing, curated content, rules, guidance tools, and calculators to provide accurate and compliant support on specific financial topics. The modular system integrates into existing customer journeys, offering 24/7 availability and reducing the cost to serve while helping institutions meet the FCA Consumer Duty requirements. Organizations can also leverage the platform's components via API to build their own AI solutions.
Target Audience
The primary target audience includes banks, insurers, and pension funds in the UK seeking to improve customer engagement and provide affordable financial guidance, particularly to underserved lower-wealth segments.
Features
- AI chatbot trained on specific financial guidance topics for high knowledge levels and reliability
- Integration of curated content, rules, guidance tools, and calculators for accurate responses
- Real-time "guardrails" to moderate the content, context, scope, and tone of AI responses
- Modular design for easy integration into existing customer journeys
- API access to platform components for building custom AI solutions
- 24/7 availability for continuous customer support