EUNERD is a managed marketplace that connects small businesses with a network of over 28,000 certified IT support technicians across more than 2,000 cities in Brazil, providing on-demand help desk services. The platform ensures rapid response times with service level agreements of five hours, enabling businesses to maintain operational continuity and optimize their IT infrastructure management.
Funding
$7.7K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many small businesses lack the resources to manage their IT infrastructure effectively, leading to operational inefficiencies and downtime. Finding reliable and readily available IT support technicians across a wide geographic area can be challenging and time-consuming.
Solution
EUNERD offers a managed marketplace that connects businesses with a network of certified IT support technicians for on-demand help desk services across Brazil. The platform provides access to a large pool of technicians, ensuring support is available when and where it's needed. EUNERD streamlines IT infrastructure management by offering rapid response times and service level agreements, helping businesses maintain operational continuity. The platform's technology proactively manages support services, automates service processes, and enhances the overall support experience.
Target Audience
EUNERD primarily serves small and medium-sized businesses (SMBs) across various industries in Brazil that require on-demand IT support and field services.
Features
- Access to a network of over 28,000 certified IT support technicians.
- Coverage in over 2,000 cities across Brazil.
- Guaranteed service level agreements (SLAs) with rapid response times.
- Proprietary technology for intelligent service management and automation.
- Real-time monitoring and control of service operations through a centralized platform.
- Automated dispatch of technicians based on location, skills, and availability.
- Tools for tracking operational data, managing SLAs, and maintaining instant contact with technicians.
- Option to allocate and diversify certified professionals to quickly reinforce the workforce.