Empatia
empatia.technology provides an AI-powered conversational platform for the Latin American financial sector, trained on over one million real conversations with unbanked users. The platform drives sales, adoption, and loyalty by engaging customers through everyday channels like WhatsApp, in their own language, at the precise moments that matter. It also supports commercial teams with real-time training and guidance, and helps manage credit and insurance processes from application to renewal.
- Artificial Intelligence
- Financial Technology
- Software Only
Funding
Founders
Product
Problem
Financial institutions in Latin America struggle to effectively engage unbanked and underbanked users, who often lack access to traditional banking channels and respond poorly to generic, one-size-fits-all communication. This leads to low adoption of financial products, high delinquency rates, and missed opportunities for cross-selling and customer loyalty.
Solution
empatia.technology offers an AI-powered conversational platform specifically designed for the Latin American financial sector. Trained on one million real conversations with unbanked users, the AI understands the language and context of this audience, enabling it to drive sales, adoption, and retention. The platform engages customers through everyday channels like WhatsApp, using a natural and personalized tone to guide them through the entire commercial cycle, from initial credit or insurance applications to payment reminders and renewals. It also provides real-time support and training for commercial teams, helping them prioritize clients, prepare for visits, and improve their sales arguments. The solution is designed for measurable business impact, focusing on key indicators like increased sales, reduced delinquency, and higher customer satisfaction.
Target Audience
Primary customers are financial institutions, including banks, lenders, and insurance companies, operating in Latin America that serve unbanked and underbanked populations and seek to improve their commercial and collections processes.
Features
- Trained on 1,000,000 real conversations with unbanked users in Latin America for high relevance and effectiveness.
- Deploys across everyday channels like WhatsApp to meet users in their preferred communication environment.
- Provides real-time support and training for commercial teams, improving sales arguments and portfolio management.
- Automates the full credit and insurance lifecycle, including paperless applications, payment reminders, and renewal prompts.
- Detects early signs of delinquency risk and proactively accompanies customers before and during payment.
- Adapts to each operation with continuous improvement cycles focused on generating measurable business return.