Empatia
Empatia provides an AI-powered conversational platform for Latin American financial institutions, trained on one million real conversations with unbanked users to drive sales, adoption, and retention. The platform engages customers through everyday channels like WhatsApp, automating the full credit and insurance lifecycle while providing real-time support for commercial teams. Present in more than 10 countries, Empatia has achieved +84% in sales for some clients.
- Financial Technology
- AI Agents
- Artificial Intelligence
- Insurance Technology
- Software Only
- Sales Technology
Funding
Founders
Founder details are not available yet.
Product
Problem
Financial institutions in Latin America struggle to effectively engage unbanked and underbanked users, who often lack access to traditional banking channels and respond poorly to generic, one-size-fits-all communication. This leads to low adoption of financial products, high delinquency rates, and missed opportunities for cross-selling and customer loyalty.
Solution
Empatia provides an AI-powered conversational platform specifically designed for the Latin American financial sector. Trained on one million real conversations with unbanked users, the AI understands the language and context of this audience, enabling it to drive sales, adoption, and retention. The platform engages customers through everyday channels like WhatsApp, using a natural and personalized tone to guide them through the entire commercial cycle, from initial credit or insurance applications to payment reminders and renewals. It also provides real-time support and training for commercial teams, helping them prioritize clients, prepare for visits, and improve their sales arguments. Each implementation is tailored to specific operations with continuous improvement cycles focused on measurable business return, such as increased sales, reduced delinquency, and higher customer satisfaction.
Target Audience
Primary customers are financial institutions, including banks, lenders, and insurance companies, operating in Latin America that serve unbanked and underbanked populations and seek to improve their commercial and collections processes.
Features
- Trained on 1,000,000 real conversations with unbanked users in Latin America for high relevance and effectiveness
- Deploys across everyday channels like WhatsApp to meet users in their preferred communication environment; present in more than 10 countries in the region
- Automates the full credit and insurance lifecycle, including paperless applications, payment reminders, and renewal prompts
- Detects early signs of delinquency risk and proactively accompanies customers before and during payment with reminders and useful guidance
- Provides real-time support and training for commercial teams, improving sales arguments and portfolio management
- Adapts to each operation with continuous improvement cycles focused on generating measurable business return; achieved +84% in sales for some clients