EmotionTech provides a cloud‑based analytics platform that merges its proprietary database of over 700 million emotion data points with a client’s own data to quantify and visualize customer (CX) and employee (EX) experiences. Using NPS/eNPS metrics, text feedback analysis, and AI‑driven scoring, the service identifies priority issues, maps sentiment trends, and integrates with existing CRM, ERP, and BI tools to enable data‑driven decisions that improve loyalty, engagement, and revenue.
Funding
$1.4M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Companies often lack a systematic way to capture and analyze the emotional feedback of customers and employees, making it difficult to identify key drivers of satisfaction, loyalty, and engagement. This leads to suboptimal decision‑making, missed improvement opportunities, and slower business growth.
Solution
EmotionTech offers a cloud‑based analytics platform that combines over 700 million emotion data points with a client’s own data to quantify and visualize customer experience (CX) and employee experience (EX). The service uses proprietary survey designs, NPS/eNPS metrics, and advanced statistical and AI techniques to prioritize issues, reveal hidden patterns, and monitor sentiment over time. Integrated dashboards and role‑based data sharing enable managers, HR, and executives to act on insights quickly, while optional professional consulting helps close the improvement loop. By linking emotional insights to business outcomes, the platform supports data‑driven decisions that boost loyalty, engagement, and revenue.
Target Audience
Primary users are mid‑to‑large enterprises in retail, finance, IT, and public sectors that need to improve customer loyalty and employee engagement through data‑driven experience management.
Features
- Patent‑protected analysis engine that converts NPS, eNPS, and free‑text feedback into quantitative priority scores
- Real‑time customer journey mapping and segmentation with demographic cross‑analysis
- Employee engagement diagnostics with customizable survey templates and eNPS tracking
- Seamless integration with CRM, ERP, BI, and web‑engagement tools for data import and action automation
- Role‑based access controls and alerting to deliver relevant insights to managers, HR, and executives
- Cloud dashboard offering visual heat‑maps, trend graphs, and actionable recommendations
- Optional professional services team to design surveys, interpret results, and implement improvement cycles