emerie.ai
emerie is a conversational AI platform built for community banks, credit unions, and fintechs, handling voice, chat, and employee support through a single CX Gateway. The platform automates routine customer requests like card freezes and balance inquiries, resolving 72% of interactions on first contact while maintaining a custom brand voice and compliance guardrails. It integrates with core banking providers for real-time verification and provides clean human handoffs with full context.
- Artificial Intelligence
- AI Agents
- Financial Technology
- Software Only
Funding
Founders
Product
Problem
Community banks, credit unions, and fintechs face high call volumes driven by repetitive customer requests, with roughly 60% of interactions coming from just the top 10 request types. Staff are often tied up handling routine tasks like balance inquiries and card freezes, leaving less time for complex, high-value customer needs, while 27–35% of interactions occur outside normal business hours, creating coverage gaps without additional headcount.
Solution
emerie provides a conversational AI platform that handles Voice AI, Chat AI, and Employee AI through a single CX Gateway, all in the institution's own brand voice and with compliance guardrails. The platform automates the top 20 customer intents out of the box, authenticates users against the core banking provider in real time, and resolves common requests like card freezes, balance checks, and dispute openings instantly. When a human is needed, emerie escalates with a clean, human-readable summary rather than a raw transcript, so no context is lost. Employee AI gives tellers and call center staff instant, cited answers from internal documents, reducing time spent hunting through binders and PDFs.
Target Audience
Primary customers are community banks, credit unions, and fintechs that need to automate routine customer interactions while maintaining a personal, trusted brand experience and compliance with financial regulations.
Features
- Voice AI with a custom-trained brand voice that authenticates callers, resolves common requests, and handles after-hours interactions like card freezes and dispute openings
- Chat AI embedded in websites, apps, and SMS that is account-aware after authentication and writes actions directly into banking systems
- Employee AI that answers staff questions from internal documents with source citations, updating automatically when rate sheets or policies change
- CX Gateway architecture that unifies all channels and ensures proper AI governance, with tenant-scoped data that never trains shared models
- Compliance-native design with SOC 2 audit in progress, PCI-aware architecture, GLBA Safeguards Rule alignment, and CCPA/state privacy workflows
- Every interaction is logged with a redacted transcript, model version, cited documents, and action taken for full auditability