Embrace provides an agentic B2B platform for optimizing Customer Experience (CX) and support operations. This platform unifies agent assist, customer self-service capabilities, and content automation by leveraging existing knowledge sources. The system is designed for business users to quickly deploy AI solutions that improve efficiency in support, marketing, and sales workflows.
Funding
Funding not disclosed
Founders
Product
Problem
Many organizations struggle with inefficient customer support due to difficulties in quickly accessing and deploying relevant knowledge across multiple channels. This results in delayed response times, increased support ticket volumes, and underutilization of existing knowledge assets.
Solution
Embrace.ai offers an AI-powered platform that enables businesses to create and manage on-the-fly knowledge bases, automating customer support interactions across various touchpoints. The platform leverages existing knowledge assets from sources like Confluence, Zendesk, Google Drive, and Notion, making it easy to ingest and organize content. By providing personalized, AI-driven conversational support, Embrace.ai helps businesses solve customer problems efficiently, improve self-service capabilities, and gain insights into customer sentiment and knowledge gaps. The platform's AI-powered sentiment analysis identifies customer frustration, enabling businesses to course-correct proactively.
Target Audience
Embrace.ai primarily targets customer support teams, marketing teams, and product teams seeking to improve customer self-service, reduce support costs, and gain deeper insights into customer needs.
Features
- AI-powered conversational support across multiple channels, including embeddable widgets, slide-out panels, chatbots, and API access
- Ability to create on-the-fly knowledge bases from various sources, including Zendesk, Confluence, Google Drive, Notion, and crawled websites
- AI-driven insights into customer topics, sentiment, and knowledge gaps
- Automated sentiment analysis to identify customer frustration and enable proactive course correction
- Pre-built integrations with common knowledge sources like Confluence, Zendesk Knowledgebase, Notion, and Google Drive
- Jira Service Management app for embedding directly into the ticketing experience
- SOC 2 Type II certification, ensuring a secure and private architecture