Embrace provides a unified digital workplace that merges a social intranet with an omnichannel CRM, tightly integrated with Microsoft 365. The platform consolidates employee collaboration, knowledge sharing, and tenant/customer support into secure private portals with workflow automation, enabling faster, consistent service delivery for mid‑size to large enterprises.
Funding
Funding not disclosed
Founders
Product
Problem
Organizations often struggle with fragmented internal communication, scattered knowledge bases, and inefficient tenant or customer support processes, leading to duplicated effort and delayed service delivery.
Solution
Embrace offers a unified digital workplace that combines a social intranet with an omnichannel CRM. The platform integrates tightly with Microsoft 365, allowing employees to collaborate, share knowledge, and create targeted content within a single environment. Tenant and customer data are consolidated into secure private portals, enabling self‑service actions, personalized support, and streamlined workflow automation. By centralizing communication and service tools, Embrace helps organizations improve engagement, maintain up‑to‑date information, and deliver faster, more consistent support.
Target Audience
Primary users are mid‑size to large enterprises in sectors such as property management, healthcare, government, and professional services that need a cohesive intranet and CRM solution for internal collaboration and tenant/customer support.
Features
- Social intranet with activity feeds, groups, and target‑group content publishing to boost employee engagement
- Integrated omnichannel CRM that aggregates tenant/customer details into a single view with secure private portals
- Self‑service portal allowing tenants or customers to manage requests, update information, and access a knowledge base
- Microsoft 365 integration consolidating email, calendar, Teams, and document management within the platform
- Automated workflow engine to route requests, trigger notifications, and reduce manual processing
- Role‑based access controls and data security for confidential tenant information