Embargo offers a digital loyalty app and CRM system that enables hospitality businesses to manage customer engagement through eco-friendly, paperless loyalty cards. The platform streamlines customer data collection and marketing efforts across in-venue, delivery, and pickup interactions, enhancing customer retention and driving repeat business.
Funding
$4.4M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many hospitality businesses struggle with inefficient customer loyalty programs that rely on paper-based cards, leading to difficulties in data collection, limited marketing capabilities, and a lack of customer engagement across different service channels. These traditional methods often result in lost or forgotten cards, hindering customer retention and failing to provide valuable insights into customer behavior.
Solution
Embargo provides a digital loyalty and CRM platform that enables hospitality businesses to manage customer engagement through a branded, paperless loyalty app. The platform allows businesses to collect customer data and streamline marketing efforts across in-venue, delivery, and pickup orders. By replacing traditional paper cards with a digital solution, Embargo helps businesses enhance customer retention, drive repeat business, and gain access to data analytics for improved decision-making. The system includes a small device placed at the point of sale for easy stamp collection, and offers customizable loyalty cards that can be launched quickly.
Target Audience
The primary target audience includes coffee shops, restaurants, bakeries, and quick-service restaurants (QSRs) looking to improve customer loyalty and engagement.
Features
- Digital loyalty cards accessible via a mobile app, eliminating the need for physical cards
- CRM system to capture customer data and manage customer relationships
- Integrated delivery and pickup ordering directly through the loyalty card
- Customizable card design and quick launch within 1-3 days
- Marketing tools to engage and communicate with customers, driving repeat business
- Data analytics to identify loyal customers and understand customer behavior
- Small Embargo device for easy in-venue stamp collection
- Eco-friendly solution, reducing paper waste