ELOvoice provides premium AI solutions for enterprise telephony, offering automated services like an AI secretary and scalable AI call center functionality. These systems reduce personnel overhead, prevent missed communications, and ensure structured handling of all inquiries. The platform utilizes continuously updated LLMs, is fully customizable via a user-friendly interface, and operates in compliance with GDPR standards using EU-based infrastructure.
Funding
Funding not disclosed
Founders
Product
Problem
Many companies rely on human operators for inbound phone calls, leading to high staffing costs, missed or delayed responses, and limited scalability outside regular business hours. Inconsistent call handling and data‑privacy concerns further hinder efficient customer communication.
Solution
ELOvoice delivers AI‑driven telephone services that automate call reception and first‑level support. The KI Sekretariat acts as a virtual receptionist, answering calls, managing appointments, and routing messages without human intervention. The KI Callcenter extends this capability to handle standard inquiries, provide FAQ responses, and generate structured tickets for complex issues. Both solutions run on continuously updated large language models and can be customized through a web‑based interface, allowing businesses to align the AI’s tone and knowledge base with their brand. All processing and storage occur on EU‑based infrastructure, ensuring GDPR‑compliant data protection. The platform offers 24/7 availability, multilingual support, and seamless integration with existing CRM, calendar, and ticketing systems.
Target Audience
The primary customers are mid‑size and enterprise organizations that require reliable inbound phone handling, such as professional services firms, e‑commerce retailers, and technology support centers.
Features
- Real‑time call answering with natural‑language intent detection and dynamic greeting generation
- Automated appointment scheduling that syncs with corporate calendars and sends confirmation via email or SMS
- Structured message capture and routing to designated staff or external ticketing platforms via API
- Pre‑qualification of callers to prioritize urgent issues and filter irrelevant calls
- Multilingual conversation handling with consistent quality across supported languages
- Continuous LLM updates and a modular architecture for easy integration with third‑party systems (CRM, ERP, support tools)
- Web‑based training console enabling non‑technical users to fine‑tune the AI’s knowledge base and communication style
- GDPR‑compliant data storage on EU servers with role‑based access controls and end‑to‑end encryption