Eleventh Hour offers a client intelligence platform for tax advisors, accountants, consultants, and other B2B professional services firms. By embedding feedback mechanisms into intentional gifting touchpoints, the system generates real‑time relationship health scores, tiered client rankings, and live signals such as referrals and reviews, helping firms monitor account risk and drive renewals without increasing spend. The platform also integrates with ZoomInfo to alert users to organizational changes that could affect key relationships.
Funding
Funding not disclosed
Founders
Product
Problem
Professional services firms often manage their most valuable client relationships based on intuition, leading to uncertainty about the return on relationship investments, missed signals from organizational changes, and a high risk of losing key accounts without warning.
Solution
Eleventh Hour offers a client intelligence system that transforms client relationships into measurable assets. The platform assigns each client a health score and ranks accounts by relationship value, providing a clear view of portfolio health. Real‑time signals such as referrals, reviews, and organizational changes are captured via ZoomInfo integration, alerting firms to shifts that could affect revenue. Intentional touchpoints include built‑in feedback mechanisms, turning every interaction into data. The system consolidates scores, signals, and health status in a single dashboard, enabling firms to steward their key accounts proactively without adding staff.
Target Audience
Primary customers are tax advisors, accountants, consultants, and other B2B professional services firms that manage a portfolio of high‑value client accounts.
Features
- Relationship health scoring updated monthly for each client
- Gravity tier ranking that categorizes accounts by strategic value
- Live signal feed aggregating referrals, reviews, and organizational changes via ZoomInfo
- Built‑in feedback loops on every client touchpoint to capture response data
- Dashboard that visualizes portfolio health, risk levels, and renewal certainty
- Automated alerts when decision‑maker or org structure changes occur