Elevation Labs builds enterprise‑grade AI and data infrastructure for Canadian primary‑care clinics, enabling secure, physician‑designed workflows that integrate directly with electronic medical records. Their JOUD Health platform automates patient intake, AI voice triage, appointment confirmations, reminders, and inbox management, reducing front‑desk workload and ensuring compliance with provincial and federal regulations. The system can be deployed within days, streamlining daily clinic operations.
Funding
Funding not disclosed
Founders
Product
Problem
Primary care clinics in Canada face high administrative burdens from phone triage, patient intake, appointment scheduling, and inbox management, requiring staff to duplicate data entry and manage compliance, which reduces time available for patient care.
Solution
Elevation Labs offers JOUD Health, an AI‑driven operations platform that automates voice triage, digital intake, appointment confirmations, reminders, and inbox prioritization. The system integrates directly with existing EMR solutions, syncing all captured data in real time while adhering to provincial and federal privacy regulations. AI agents handle routine calls and messages 24/7, surfacing urgent items to staff with full context for seamless handoff. Secure, Canada‑hosted infrastructure ensures data residency, encryption at rest and in transit, and comprehensive audit logging for accountability. The platform is designed by practicing physicians to fit existing clinic workflows, reducing front‑desk workload and enabling staff to focus on patient care.
Target Audience
JOUD Health is targeted at independent Canadian primary‑care clinics seeking to streamline front‑desk operations and maintain regulatory compliance.
Features
- AI voice triage that books, reschedules, and routes calls around the clock, with automated disclosures and instant human escalation when needed
- Digital patient intake forms and kiosk check‑in that collect medical history, consent, and visit reason, syncing directly to the clinic’s EMR
- Automated appointment confirmations and customizable reminder texts sent via SMS at booking, rescheduling, or cancellation
- Outbound voice outreach for reminders, recalls, and follow‑ups, fully compliant with PHIPA and other regulations
- AI‑triaged inbox that prioritizes fax, portal, and message items, drafting routine replies and surfacing urgent communications
- Specialty‑specific clinical support agents that provide protocol guidance and flag abnormal intake responses
- Enterprise‑grade security with Canadian data residency, encrypted credential vaults, hardware‑managed keys, and tamper‑resistant audit logs across all layers
- Rapid deployment within days and configurable change‑management onboarding to align with each clinic’s workflow