Eldra Care AB
Eldra provides a voice-based AI assistant for Swedish home care services, answering calls from elderly users and their relatives via ordinary telephones. The AI handles routine questions about scheduled visits and care plans by integrating with existing planning systems, freeing up staff time for direct care. It supports 32 languages and automatically escalates calls requiring human judgment.
- Artificial Intelligence
- AI Agents
- Digital Health
- Healthcare Technology
- Software Only
Funding
Founders
Product
Problem
Home care staff spend significant time answering routine phone calls from elderly users and their relatives, reducing time available for direct care. These calls often involve simple questions about scheduled visits or completed care interventions, yet they interrupt care work and create administrative burden.
Solution
Eldra provides a voice-based AI assistant that answers incoming calls to home care services via ordinary telephones, with no app or new equipment required. The AI identifies the caller, retrieves current information from the existing care planning system, and responds to questions about planned or completed visits, times, and interventions. When a question requires human judgment, the call is transferred to staff with relevant context and a summary is documented automatically. Eldra also takes messages when staff are unavailable, conducts customer surveys, and offers conversation and companionship, all while supporting 32 languages and integrating with systems like Alfa eCares Welfare and Carefox.
Target Audience
Primary customers are home care providers (hemtjänst) in Sweden, including both public and private operators, who want to reduce administrative burden on staff and improve responsiveness to elderly users and their relatives.
Features
- Voice-based AI accessible via ordinary telephone, requiring no app, BankID, or new equipment for users
- Real-time integration with care planning systems (Alfa eCares Welfare, Carefox) through secure APIs, eliminating double registration
- Automatic call summarization and documentation when transferring calls to human staff
- Message-taking functionality that summarizes and routes messages to the right person in secure channels
- Automated customer surveys and pulse measurements with compiled reports
- Supports 32 languages with more being added
- ISO 27001 certified, GDPR compliant, with encrypted data storage within EU/EES