Eldra Care AB
Eldra provides a voice-based AI assistant for Swedish home care services that answers incoming calls via ordinary telephones, retrieving real-time information from care planning systems to respond to questions about scheduled visits and interventions. The AI handles routine inquiries autonomously, transfers complex calls to staff with context, and supports 32 languages, freeing care workers for direct patient interaction.
- AI Agents
- Healthcare Technology
- Artificial Intelligence
- Digital Health
- Software Only
Funding
Founders
Founder details are not available yet.
Product
Problem
Home care staff spend significant time answering routine phone calls from elderly users and their relatives, reducing time available for direct care. These calls often involve simple questions about scheduled visits or completed care interventions, yet they interrupt care work and create administrative burden.
Solution
Eldra provides a voice-based AI assistant that answers incoming calls to home care services via ordinary telephones, with no app or new equipment required. The AI identifies the caller, retrieves current information from the existing care planning system, and responds to questions about planned or completed visits, times, and interventions. When a question requires human judgment, the call is transferred to staff with relevant context and a summary is documented automatically. Eldra also takes messages when staff are unavailable, conducts customer surveys and pulse measurements, supports deviation reporting, and offers conversation and companionship, all while supporting 32 languages.
Target Audience
Primary customers are home care providers (hemtjänst) in Sweden, including both public and private operators, such as AdeoCare, who want to reduce administrative burden on staff and improve responsiveness to elderly users and their relatives.
Features
- Voice-based AI accessible via ordinary telephone, requiring no app, BankID, or new equipment for users
- Real-time integration with care planning systems (Alfa eCares Welfare, Carefox) through secure APIs, eliminating double registration
- Automatic call summarization and documentation when transferring calls to human staff, including message-taking that routes summaries securely to the right person
- Automated customer surveys and pulse measurements with compiled reports in dashboards with diagrams and summaries
- Outbound calling capability for mass notifications, e.g., delays due to weather or changed conditions
- Deviation reporting where staff can call and describe incidents, with AI-guided structured data capture
- Support for 32 languages, with more being added
- ISO 27001 certified, GDPR compliant, with encrypted data storage within EU/EES