Eko offers a platform of domain‑expert AI agents that can perform the same tasks as a human team, running within a customer’s own infrastructure. By deploying these specialized agents, businesses can automate routine workflows such as customer support, data entry, or verification processes while keeping data on‑premise, reducing manual effort and operational costs.
Funding
Funding not disclosed
Founders
Product
Problem
Financial institutions often face high volumes of routine service requests—such as card blocking, identity verification, and account updates—that require human agents, increasing operational costs and response times. Handling these interactions in the cloud can raise data residency and security concerns for organizations that must keep sensitive personal information within their own infrastructure.
Solution
Eko delivers a deployable workforce of domain‑expert AI agents that run inside a customer’s own environment. The agents engage users through a conversational interface, guiding them step‑by‑step to collect required personal data and complete actions like card blocking or ordering replacements. By operating on‑premises, the solution maintains full data residency and control while automating repetitive support tasks. The platform integrates with existing backend systems to execute transactions securely and provides end‑to‑end encrypted communications to protect user information. This allows financial service teams to offload routine work, reduce support costs, and improve response speed without compromising security.
Target Audience
Primary customers are banks, credit unions, and fintech companies that need to automate high‑volume, low‑complexity customer service tasks while keeping sensitive data on‑premises.
Features
- On‑premises deployment of AI agents that run within the organization’s infrastructure
- Conversational UI that conducts multi‑step identity verification and transaction workflows
- End‑to‑end encryption for all user interactions and data exchanges
- Pre‑built domain expertise for common financial services such as card blocking, replacement ordering, and account management
- Integration connectors for existing banking back‑end systems and APIs
- Customizable workflow authoring to tailor agent behavior to specific institutional processes