Ecombooks provides a managed reconciliation platform that automates order-level payment reconciliation for e-commerce brands, ensuring 100% accuracy in tracking marketplace commissions and logistics fees. The solution identifies and recovers nearly 2% of gross merchandise value lost due to overcharges and mismanaged returns, significantly reducing manual reconciliation efforts.
Funding
Funding not disclosed
Founders
Product
Problem
E-commerce brands often struggle with the complex task of reconciling payments across multiple marketplaces, leading to inaccuracies in tracking commissions, logistics fees, and returns. This manual reconciliation process is time-consuming and prone to errors, resulting in financial losses due to overcharges and mismanaged returns.
Solution
Ecombooks offers a managed reconciliation platform that automates order-level payment reconciliation for e-commerce businesses. The platform provides a comprehensive view of marketplace commissions, logistics fees, and other charges for each order, ensuring 100% accuracy. By detecting overcharges and discrepancies in shipping fees, commissions, and returns, Ecombooks helps businesses recover lost revenue and streamline their financial operations. The platform also monitors the status of returns, identifying instances where returns are lost in transit or falsely marked as delivered, enabling businesses to control losses effectively.
Target Audience
Ecombooks primarily serves e-commerce brands with a presence on multiple marketplaces that require accurate and efficient payment reconciliation.
Features
- Automated order-level reconciliation for all shipped orders
- Detection of overcharges in shipping fees, commissions, and other fees based on marketplace rate cards
- Reconciliation of returns, monitoring their status as delivered, in transit, or lost
- End-to-end claim management, including detection, escalation, and follow-up with marketplaces to recover funds
- Comprehensive view of marketplace commissions, logistics fees, and other charges for each order
- Identification of lost returns and returns falsely marked as delivered