Echo Comms provides a SaaS platform that automates the administrative pathways for primary‑care contractual frameworks such as QOF, DES, LES, and IIF. By centralising cohort identification, bulk digital outreach, patient education, and real‑time performance analytics, it reduces staff workload, improves coding accuracy, and helps practices and networks standardise recalls while addressing health inequalities.
Funding
Funding not disclosed
Founders
Product
Problem
Primary care practices and networks face high administrative workloads from manually managing contractual obligations such as QOF, DES, LES, and IIF, leading to inefficient patient outreach, inconsistent coding, and missed income opportunities. This manual process also hampers equitable patient engagement and data-driven performance monitoring.
Solution
Echo Comms offers a SaaS platform that automates the administrative pathways required for primary care contractual frameworks. The system centralises cohort identification, bulk patient outreach, and digital messaging, linking communications to education content and coding updates. Real‑time analytics provide insight into current performance, forecasted income, and demographic uptake, enabling practices and networks to standardise recalls, improve case finding, and address health inequalities. By consolidating these functions, the platform reduces staff time spent on searches and calls, enhances data quality, and supports scalable engagement across GP practices, Primary Care Networks, and federations.
Target Audience
The platform is intended for GP practices, Primary Care Networks, Integrated Care Boards, Cancer Alliances, NHS and private providers, as well as research projects that need to streamline contractual administration and improve patient engagement.
Features
- Automated call and recall workflows for QOF, DES, LES, and IIF metrics, eliminating manual patient searches and phone calls
- Cohort generation and high‑risk group identification using shared definitions and coding templates
- Bulk digital messaging with integrated patient education content to improve uptake and reduce health inequalities
- Real‑time performance dashboards showing current and forecasted income, demographic uptake, and compliance metrics
- Network‑level standardisation of recalls and screening campaigns across multiple practices or PCNs
- Coding assistance that updates patient records automatically based on outreach outcomes
- Analytics that surface disparities by deprivation, ethnicity, and age to guide targeted interventions