This company provides a SaaS platform that enables businesses to conduct secure video calls with customers, complete with screen sharing and document collaboration. Their tools allow agents to customize the interface and verify customer identities, creating a more personalized and efficient customer service experience.
Funding
Funding not disclosed
Founders
Product
Problem
Many businesses, especially those in regulated industries, struggle to provide personalized and secure customer service through digital channels. Traditional methods lack the face-to-face interaction needed to build trust and efficiently handle complex transactions, while also meeting stringent security and compliance requirements.
Solution
Eazyshow offers a white-label video chat solution that enables businesses to conduct secure and personalized interactions with customers directly through their websites and mobile apps. The platform provides a suite of engagement tools, including screen sharing, document collaboration, co-browsing, and integrated identity verification, to replicate in-person experiences. Eazyshow's architecture prioritizes security with features like encryption, decryption, and archiving of video chat calls, ensuring compliance with industry regulations. The platform also offers customizable agent dashboards and management analytics for real-time and historical data on agent performance and customer insights.
Target Audience
Eazyshow primarily targets businesses in highly regulated industries such as financial services, legal, insurance, and high-value e-commerce that require secure and personalized customer engagement solutions.
Features
- High-definition video and audio calls across devices
- Secure screen recording and session recording
- Integrated eKYC and biometric verification options
- Customer geolocation and PDF evidence capture
- Co-browsing functionality for collaborative online experiences
- Configurable KYC processes and customer workflow customization
- Salesforce AppExchange integration
- Mobile apps for agents to receive client calls on the go (iOS and Android)
- Customer pages white labeling to minimize Eazyshow branding
- Active sessions dashboard and PDF reports with session data
- Configurable timezone
- Session reassignment and in-session screenshots
- Encrypted files upload