Easyway (by Duve)
Easyway, now part of Duve, provides a comprehensive guest experience platform for hotels, centralizing communications, online check-in, personalization, and upsells. The platform deploys generative AI agents—an AI Concierge and AI Receptionist—that operate 24/7, handle reservations, and communicate in 100+ languages. Trusted by over 400 leading hotels, it integrates with existing hotel systems to automate guest interactions while matching brand voice.
- Hospitality & Travel Technology
- AI Agents
- Artificial Intelligence
- Software Only
Funding
Funding not disclosed
Founders
Founder details are not available yet.
Product
Problem
Hotels struggle to deliver consistent, personalized guest experiences across fragmented communication channels and manual processes. Staff face heavy workloads managing reservations, check-ins, and guest requests around the clock, while guests often encounter language barriers and slow response times that diminish their overall stay.
Solution
Duve offers a comprehensive guest experience platform that centralizes guest communications, online check-in, personalization, and upsells into a single system. The platform deploys generative AI agents—including an AI Concierge and AI Receptionist—that handle reservations, provide assistance, and offer personalized activity suggestions with 24/7 availability. These AI agents match brand voice, engage in proactive messaging, and seamlessly integrate with existing hotel systems, enabling automated yet personalized interaction at every stage of the guest journey. Trusted by over 400 leading hotels, the platform is designed to enhance guest satisfaction while reducing operational burden on hotel staff.
Target Audience
Primary customers are hotels and hospitality providers—including independent properties, chains, and luxury brands—that seek to automate guest services and deliver personalized experiences at scale.
Features
- Generative AI agents (AI Concierge and AI Receptionist) that handle reservations, provide warm welcomes, and offer activity suggestions with 24/7 availability
- Multilingual support in 100+ languages to break language barriers and serve international guests
- Seamless online check-in workflow that reduces front-desk friction and accelerates guest arrival
- Advanced personalization engine that tailors communications and offers based on guest preferences and behavior
- Proactive messaging capabilities that anticipate guest needs and deliver timely, relevant information
- Integration with existing hotel systems to unify operations and enable automated responses that align with brand voice