E‑Line is a cloud‑based queue management platform for fast‑service restaurants that replaces physical tickets with phone‑based turn numbers. It automatically notifies customers via WhatsApp, SMS or voice call when their order is ready and captures immediate feedback through a brief post‑order survey. The system also provides real‑time analytics on preparation times, order volume and customer satisfaction, enabling operators to optimize staffing, track loyalty and run targeted promotions.
Funding
$5M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Fast‑food and quick‑service restaurants often rely on physical queue tickets or manual call‑outs, which create inefficient order flow, limit real‑time communication with customers, and provide little insight into operational performance or customer satisfaction.
Solution
E‑Line is a cloud‑based queue management platform that replaces physical tickets with phone‑based turn numbers. Staff record a customer’s phone number when taking an order, and the system automatically notifies the customer via WhatsApp, SMS, or voice call when the order is ready. After service, a brief survey is sent to capture immediate feedback. All interactions are stored in a dashboard that offers real‑time metrics on preparation times, order volume, and satisfaction scores, enabling managers to optimize staffing and service speed. The platform also supports brand‑customized messages, loyalty tracking, and targeted promotional campaigns based on customer visit frequency.
Target Audience
Primary customers are quick‑service and fast‑casual restaurant operators seeking to streamline order flow, improve customer communication, and gain actionable operational insights.
Features
- Cloud‑hosted interface accessible from any internet‑connected device for staff to create and manage turns
- Automatic notifications through WhatsApp, SMS, or automated calls to inform customers when orders are ready
- Instant post‑order survey delivered via messaging, capturing satisfaction in seconds
- Real‑time analytics on preparation times, order counts, and customer satisfaction with downloadable reports
- Customer identification via phone number for visit counting, segmentation, and personalized loyalty offers
- Brandable notification templates to maintain consistent restaurant image across communications
- Ability to design and send targeted promotions or exclusive offers to frequent visitors